Last Date Extended to 28 August 2026 | 11,403 Customer Service Associate Posts
The Institute of Banking Personnel Selection (IBPS) has extended the online application deadline for Customer Service Associate (CSA) posts under CRP CSA-XVI. Candidates can now register and pay the application fee until 28 August 2026. A total of 11,403 vacancies are available in participating public sector banks.
Overview
| Particular | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post | Customer Service Associate (CSA) / Clerk |
| Recruitment | CRP CSA-XVI |
| Total Vacancies | 11,403 |
| Application Mode | Online |
| Application Start | 1 August 2026 |
| Extended Last Date | 28 August 2026 |
| Fee Payment Last Date | 28 August 2026 |
| Application Print Last Date | 12 September 2026 |
| Prelims Exam | 10 & 11 October 2026 |
| Mains Exam | 27 December 2026 |
| Selection Process | Prelims + Mains (+ Local Language Proficiency Test where applicable) |
| Official Website | www.ibps.in |
Important Dates
| Event | Date |
|---|---|
| Online Application Start | 1 August 2026 |
| Previous Last Date | 21 August 2026 |
| Extended Last Date | 28 August 2026 |
| Fee Payment Last Date | 28 August 2026 |
| Application Print Last Date | 12 September 2026 |
| Preliminary Examination | 10–11 October 2026 |
| Main Examination | 27 December 2026 |
Vacancy Details
A total of 11,403 Customer Service Associate (Clerk) vacancies have been announced. These are distributed among participating public sector banks and are available state/UT-wise and category-wise. Candidates should refer to the official notification for the detailed breakup.
Eligibility Criteria
Educational Qualification
- Bachelor’s Degree in any discipline from a recognised university (or equivalent qualification recognised by the Central Government).
- Candidates must also meet computer literacy and local language proficiency requirements for the selected State/UT (as specified in the notification).
Age Limit (as on 1 August 2026)
- Minimum: 20 years
- Maximum: 28 years
- Age relaxation is available for reserved categories as per Government of India rules.
Application Fee
| Category | Fee |
|---|---|
| General / OBC / EWS | ₹850 |
| SC / ST / PwBD / Ex-Servicemen | ₹175 |
Fee is payable online only.
How to Apply
- Visit the official IBPS website: www.ibps.in.
- Open the CRP CSA-XVI link.
- Click on New Registration.
- Enter basic details and generate registration number & password.
- Fill the application form carefully.
- Upload photograph, signature, left thumb impression, handwritten declaration and other required documents (as per specifications).
- Enter educational and personal details.
- Select State/UT preferences.
- Pay the application fee online.
- Submit the form and download/print the confirmation page.
Documents to Keep Ready
- Recent passport-size photograph
- Signature
- Left thumb impression
- Handwritten declaration
- Educational qualification certificates
- Valid ID proof
- Category / PwBD / Ex-Servicemen certificates (if applicable)
Selection Process
- Preliminary Examination
- Main Examination
- Local Language Proficiency Test (where applicable)
- Document Verification & Provisional Allotment
Note: There is no interview for IBPS Clerk / CSA posts.
Exam Pattern
Prelims
| Subject | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 min |
| Numerical Ability | 35 | 35 | 20 min |
| Reasoning Ability | 35 | 35 | 20 min |
| Total | 100 | 100 | 60 min |
Mains (indicative – refer to official notification for exact details)
Sections include:
- General/Financial Awareness
- General English
- Reasoning Ability
- Quantitative Aptitude
(Negative marking of 0.25 applies in both stages.)
Preparation Tips
- Reasoning: Puzzles, Seating Arrangement, Coding-Decoding, Syllogism, Inequality, Blood Relations, Direction Sense, Series.
- Quantitative Aptitude: Simplification, Number Series, Percentage, Ratio, Profit & Loss, Average, Time & Work, Speed & Distance, Data Interpretation.
- English: Reading Comprehension, Cloze Test, Error Detection, Fill in the Blanks, Para Jumbles, Vocabulary.
- General/Financial Awareness: Current Affairs, Banking Awareness, RBI, Financial Terms, Government Schemes, Budget & Economy, Important Appointments.
Important Instructions
- Complete registration and fee payment by 28 August 2026.
- Do not wait until the last day.
- Double-check all details before final submission.
- Save registration number, password and application printout.
- Regularly visit the official IBPS website for updates.
FAQs
What is the last date to apply?
28 August 2026 (extended).
How many vacancies are there?
11,403 Customer Service Associate posts.
What is the age limit?
20–28 years as on 1 August 2026 (with relaxations for eligible categories).
What is the educational qualification?
Bachelor’s degree in any discipline from a recognised university.
What is the application fee?
₹850 (General/OBC/EWS) | ₹175 (SC/ST/PwBD/Ex-Servicemen).
When are the exams?
Prelims: 10 & 11 October 2026
Mains: 27 December 2026